Customer Care Representative (Corporate)

Pay: $52,000 to $55,000

Job description:

Customer Care Representative (Corporate)

Job Title: Contract to Potential Hire – Customer Care Representative

Location: Edina, MN (In-Office)

Hours: Full-time, 38.50 hours/week (less during Holiday weeks); Monday-Thursday 7:45 AM – 5:00 PM type schedule and Friday 7:45-12:30

This is a Direct Hire position

Pay Rate: $52,000 to $55,000

We’re seeking a highly motivated and experienced Customer Care Representative to join our client’s manufacturing corporation in Edina, MN.

Responsibilities:

• Manage a decent amount of volume of inbound customer calls, providing exceptional service and support.
• Accurately enter and update customer data within a CRM system.
• Serve as a primary point of contact for corporate clients, effectively troubleshooting issues, answering complex questions, and tracking down product information.
• Respond professionally and efficiently to customer inquiries across various channels, including email, text, and social media.
• Collaborate with internal teams to resolve customer concerns and ensure a seamless customer experience.
• Maintain a positive and empathetic demeanor in all customer interactions.

Qualifications:

• Required: Minimum of one (1) year of relevant customer service experience, within a manufacturing or corporate customer environment.
• Proven experience with robust customer service software, CRM systems and MS Office (Word, Excel, Outlook).
• Exceptional verbal and written communication skills.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Strong problem-solving abilities and a keen attention to detail.
• Comfortable and proficient in handling calls, emails, texts, and social media inquiries.
• Reliable and punctual, with a strong work ethic.

Benefits:

Company offers full benefits package!